PRIVACY POLICY

Mraya is beauty and beyond located in the Riyadh,Saudi Arabia.

Data Controller

Mraya Gloss Institution (CR: 1010854453) (Mraya Beauty & Beyond) is the data controller (i.e. the institution who collects your data) and we control how it is and will be used.

We are responsible for holding your data is securely & ensuring that your rights as a user are respected. We are committed to protecting the personal data of our visitors.

We do not market our products, nor do we aim an individual product, at anyone who is under 18. We cannot identify individuals who are 18 or under within our database.

Effective Data

This privacy policy is effective from 01/06/2023.

What Is Privacy Policy

This privacy policy gives you information on how Mraya Beauty & Beyond collects personal data through your use of our website, including any data you may provide through this website when you purchase a product, sign up to receive marketing information from us, take part in a competition, use an application or submit an event enquiry form.

The data we collect is used to receive your order, process your payment and send your purchase to you. We may also deliver marketing communications, personalize your visit to our site and provide assistance via our support teams.

If you have any queries on this privacy policy or any questions about exercising your rights in respect of your personal data we hold or handle then please contact us on info@mrayabeauty.com

We must have a valid cause to use your data. There are four primary reasons for use of your data: contractual, legal obligation, consent which you provide to us & our legitimate business interests.

Changes to Your Circumstances

It is very important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes.

How Long Do We Hold Your Data

We keep your personal data for a unlimited period of time. The specifics of these retentions and the retention length will vary by customer. This action cannot be undone.

Data Types & How It Is Used

See below a summary of the personal data we collect, why we collect it and how we use it. This should make sense, but if it is not clear please do drop us an email and we can clarify.

Contract Data and Trans Data

REASONS

We keep records of what you’ve said to us whether it be over the phone, by email or on Whatsapp chat (and even on social media from time to time) as well as your ID Data and Contract Data.

This allows us to provide better customer support.

We need this so that we can deal with any comments or questions you may have and so that we can contact you in response.

We also need to understand what we are and aren’t doing well, so we can train our staff, improve our website and make our products the best they can be!

PURCHASE HISTORY & SAVED ITEMS

REASONS

We like to keep an eye on details of your previous orders, your browsing history on our website and products you had or have in your basket.

To provide customer support and handle returns/refunds.

To figure out what products/offers you might be interested in and send you information on these.

So that we can display relevant adverts when you’re browsing third party websites and social media.

Informational Data (information about your phone or laptop, and how you use our website)

REASONS

Information about your computer, tablet, phone (including IP address, browser type, operating system software type and device type).

To figure out what products/offers you might be interested in and send you information on these.

To enable you to store your preferences on your devices, so you can login easily.

To make improvements to our website and ensure we provide a unique and tailored experience for our customers.

PR Data and ID Data (your responses to surveys, competitions and promotions)

REASONS

Your name, email address and any other information you provide to us when you take part in competitions or events we operate on our website, in store or via any other media (including through our social media channels).

If we can’t use your details when you enter our competitions, then we can’t complete our contract with you and you won’t be able to win our great prizes!

We will use the data from the surveys you complete to improve our website and products.

If you submit an event enquiry, then we will need to contact you to discuss it.

Data Sharing

We do not, and will not, sell any of your personal data to any third party. We may from time to time share your data with the following categories of companies as an essential part of being able to provide our services to you:

- Companies that help us complete your order, such as payment service providers, warehouses, and delivery companies; and

- Professional service providers, such as marketing agencies, advertising partners who help us deliver Mraya Beauty & Beyond to you.

- Legal advisers, bankers, auditors and insurers and our regulators, including Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on Mraya's instructions, and they are subject to a duty of confidentiality.

We have put in place appropriate procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Country/region

Language

PRIVACY POLICY

Mraya is beauty and beyond located in the Riyadh,Saudi Arabia.

Mraya Gloss Institution (CR: 1010854453) (Mraya Beauty & Beyond) is the data controller (i.e. the institution who collects your data) and we control how it is and will be used.

We are responsible for holding your data is securely & ensuring that your rights as a user are respected. We are committed to protecting the personal data of our visitors.

We do not market our products, nor do we aim an individual product, at anyone who is under 18. We cannot identify individuals who are 18 or under within our database.

This privacy policy is effective from 01/06/2023.

The data we collect is used to receive your order, process your payment and send your purchase to you. We may also deliver marketing communications, personalize your visit to our site and provide assistance via our support teams.

If you have any queries on this privacy policy or any questions about exercising your rights in respect of your personal data we hold or handle then please contact us on info@mrayabeauty.com

We must have a valid cause to use your data. There are four primary reasons for use of your data: contractual, legal obligation, consent which you provide to us & our legitimate business interests.

It is very important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes.

We keep your personal data for a unlimited period of time. The specifics of these retentions and the retention length will vary by customer. This action cannot be undone.

See below a summary of the personal data we collect, why we collect it and how we use it. This should make sense, but if it is not clear please do drop us an email and we can clarify.

Contract Data and Trans Data

REASONS

We keep records of what you’ve said to us whether it be over the phone, by email or on Whatsapp chat (and even on social media from time to time) as well as your ID Data and Contract Data.

This allows us to provide better customer support.

We need this so that we can deal with any comments or questions you may have and so that we can contact you in response.

We also need to understand what we are and aren’t doing well, so we can train our staff, improve our website and make our products the best they can be!

PURCHASE HISTORY & SAVED ITEMS

REASONS

We like to keep an eye on details of your previous orders, your browsing history on our website and products you had or have in your basket.

To provide customer support and handle returns/refunds.

To figure out what products/offers you might be interested in and send you information on these.

So that we can display relevant adverts when you’re browsing third party websites and social media.

Informational Data (information about your phone or laptop, and how you use our website)

REASONS

Information about your computer, tablet, phone (including IP address, browser type, operating system software type and device type).

To figure out what products/offers you might be interested in and send you information on these.

To enable you to store your preferences on your devices, so you can login easily.

To make improvements to our website and ensure we provide a unique and tailored experience for our customers.

PR Data and ID Data (your responses to surveys, competitions and promotions)

REASONS

Your name, email address and any other information you provide to us when you take part in competitions or events we operate on our website, in store or via any other media (including through our social media channels).

If we can’t use your details when you enter our competitions, then we can’t complete our contract with you and you won’t be able to win our great prizes!

We will use the data from the surveys you complete to improve our website and products.

If you submit an event enquiry, then we will need to contact you to discuss it.

We do not, and will not, sell any of your personal data to any third party. We may from time to time share your data with the following categories of companies as an essential part of being able to provide our services to you:

- Companies that help us complete your order, such as payment service providers, warehouses, and delivery companies; and

- Professional service providers, such as marketing agencies, advertising partners who help us deliver Mraya Beauty & Beyond to you.

- Legal advisers, bankers, auditors and insurers and our regulators, including Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on Mraya's instructions, and they are subject to a duty of confidentiality.

We have put in place appropriate procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.